If you haven’t received your cash advance, it’s usually due to bank processing times or account details that need to be checked.
Before contacting support, confirm the following in the Ualett app:
- The cash advance shows as approved
- Your linked bank account information is correct
- If you are a new client: Your request will be reviewed within 24–48 business hours.
-If you are a returning client: Your request is typically reviewed within 1–2 business hours, with a maximum processing time of 24 business hours.
Keep in mind that weekends and bank holidays can delay deposits.
If more than two business days have passed and your advance still hasn’t arrived, contact support through the app so the team can review your account and assist you.
