Customers must provide a valid, unexpired U.S. government-issued photo ID and complete a live selfie verification.
The following U.S.-issued document types are accepted:
All identification documents must be issued in the United States and must be valid and unexpired to be accepted for identity verification.
In addition to a government-issued ID, customers must complete a live selfie check as part of the identity verification process.
The selfie verification helps confirm the customer's identity and supports compliance requirements.
Poor image quality is one of the most common reasons verification attempts fail.
Employees may recommend the following best practices:
Following these recommendations can help reduce verification delays and resubmissions.
Expired identification documents are not accepted.
If a customer's identification document has expired, they must provide a valid, unexpired document before identity verification can be completed.
Depending on the customer's account, additional information may be requested during the verification process.
Customers may be asked to provide:
This information is collected securely through the verification partner and is required for regulatory compliance purposes.